Privacy Policy
Helios Property Solutions, Inc. and Its Divisions
(Helios Exterior Cleaning Solutions, Helios Lawn Services, Helios Painting Services, Helios Housekeeping Solutions)
1. Introduction
This Privacy Policy describes how Helios Property Solutions, Inc. and its wholly owned divisions (“Helios ….,” “we,” “our,” or “us”) collect, use, and protect your information when you visit our websites, submit inquiries, schedule services, or interact with us online or in person.
By using our websites or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
A. Information You Provide Voluntarily
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Name, email address, phone number, and physical address
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Property-related details submitted during service inquiries or estimates
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Payment and billing information (processed securely through third-party providers)
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Notes, images, or descriptions submitted via our website forms, emails, or chats
B. Automatically Collected Information
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Device, browser, and IP information
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Website usage patterns (pages visited, forms submitted, etc.)
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Cookies and tracking technologies (for analytics and performance)
C. Publicly Available and Observational Data
As part of our service operations, we observe, collect, and notate publicly visible or readily accessible and easily and non-invasively visible property attributes, including:
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Exterior features (e.g., presence of gutters, fences, pools, spas, vehicle makes and models, pavers, solar panels, pest issues)
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Accessibility factors (e.g., locked gates, pets, slopes, lot types)
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Interior features (where service is rendered) including but not limited to:
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Flooring type and condition
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Countertop types
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Presence of built-in cabinet or closet systems
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Presence of pets
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Garage flooring type and garage systems
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Makes and models of appliances and HVAC/Electrical components
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This data is used to provide accurate estimates, tailor services, improve operational efficiency, and expand our service offerings in the future. Any personally identifiable or sensitive information will be obscured, blurred, or covered.
3. How We Use Your Information
We may use the collected information to:
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Respond to service inquiries and provide estimates
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Deliver and improve our services
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Maintain internal records and job histories
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Send promotional materials (with your consent)
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Monitor and improve website performance
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Comply with legal or regulatory requirements
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Grow our business and allow us to provide ancillary services
4. Data Ownership & Rights
All information voluntarily submitted to Helios Property Solutions or its Divisions or collected in the course of property service assessments becomes the property of Helios Property Solutions, Inc.
We retain full rights to use this information for:
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Service delivery
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Internal training
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Risk analysis
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Marketing (non-sensitive and non-personal)
We do not sell your personal data. Any marketing or third-party sharing is anonymized or permission-based.
5. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system is guaranteed to be 100% secure.
6. Data Retention
We retain customer data for as long as reasonably necessary to fulfill the purposes described in this policy or as required by law. You may request that we delete or correct your data at any time by contacting admin@heliospropertysolutions.com.
7. Your Rights & Choices
You have the right to:
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Request access to or deletion of your personal data
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Opt out of marketing communications
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Request corrections to your stored information
8. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors.
9. Updates to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted with a new effective date. Continued use of the site or services constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Helios Property Solutions, Inc.